Robert Spector: Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
Danny Meyer: Setting the Table: The Transforming Power of Hospitality in Business
Christopher Locke: The Cluetrain Manifesto: The End of Business as Usual
Robert I. Sutton: Weird Ideas That Work: 11 1/2 Practices for Promoting, Managing, and Sustaining Innovation
Paco Underhill: Why We Buy: The Science Of Shopping
Recent Comments